Borrowed member cards and enrollments in someone else's name create improper care costs — and health and biometric data are sensitive data under the LGPD (Brazil's data protection law).
The member card that only works for its owner
health planMaria Silvamember card 0012 4455 9087
At the front desk or in the appthe member confirms with her face; the visit records the receipt along with the authorization form.
Risks and what addresses each one
- Member card used by othersAppointments and exams taken by someone who isn't the member.
- Fraudulent enrollmentA dependent or member added with a false identity.
- Legitimate patient blockedIn an emergency, verification has to work on the first try or have a human fallback.
| Risk | Account opening | Recurring liveness | Account recovery |
|---|---|---|---|
| Member card used by others | |||
| Fraudulent enrollment | |||
| Legitimate patient blocked |